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Frequently Asked Questions
Everything you need to know about ALEEFA prescription masks and goggles.
How do I choose the right prescription?
Check your eyeglass prescription โ look for the SPH (sphere) values for each eye. For example, if your prescription shows OD: -2.50, OS: -3.00, select “Different L/R” and choose -2.50 for right and -3.00 for left. Not sure? Use our Prescription Calculator โ enter your SPH and CYL values and we will calculate the standard diopter for you.
What if my left and right eyes need different powers?
That is exactly what ALEEFA specializes in. Unlike most brands that only offer single-power lenses, we support independent prescriptions for each eye โ no compromises, no adapters. Just select “Different L/R (Recommended)” and choose the diopter for each eye separately.
What is underwater compensation?
Water refracts light differently than air. Without compensation, your on-land prescription will be slightly underpowered underwater. We automatically add +0.5D to every prescription so your vision stays sharp beneath the surface. This means a -3.00 on-land becomes -2.50 in our lenses.
What diopter ranges are available?
We support -1.00 to -10.00 for nearsightedness (myopia) and +1.00 to +5.00 for farsightedness (hyperopia). If your prescription falls outside this range, please contact us for custom options.
Do you support astigmatism (CYL)?
Yes. Enter your CYL (cylinder) value in our product page fields, and our calculator will convert it to spherical equivalent โ saving you from needing separate astigmatism lenses. For best results, CYL values up to -4.00 are supported.
How long does shipping take?
We ship from China within 24 hours. Estimated delivery times: US: 7โ12 business days ยท Europe: 10โ18 business days ยท Rest of World: 12โ20 business days. All orders over $50 ship free.
Which countries do you ship to?
We ship worldwide. All major destinations including US, Canada, UK, EU countries, Australia, and most of Asia and South America are supported.
Can I track my order?
Yes. A tracking link will be emailed to you once your order ships. You can also log into your account and check order status anytime.
Do you ship from China? Is it reliable?
Yes, all products ship from our facility in Quanzhou, China. We use reliable international carriers (China Post, DHL, or UPS depending on destination). We have shipped thousands of orders worldwide with a 99%+ delivery success rate.
What is your return policy?
We offer a 30-day satisfaction guarantee. Non-custom products can be returned for a full refund. Custom prescription items can be exchanged for the correct prescription within 30 days. See our full policy for details.
What if I ordered the wrong prescription?
If you selected the wrong diopter, contact us within 30 days and we will exchange the lenses for the correct power. Standard exchange fees may apply for custom ground lenses.
Can I cancel my order?
Orders can be canceled within 2 hours of placement, before production begins. After that, the prescription lenses enter production and cannot be canceled.
How do I clean my ALEEFA mask?
Rinse with fresh water after every use. Use the included anti-fog spray before diving. Store in the included carry case. Never wipe dry โ let it air dry or gently pat with a soft cloth. Avoid direct sunlight and heat exposure.
How long do prescription lenses last?
With proper care, our tempered glass and resin lenses last for years. The anti-fog coating may need reapplication every 6โ12 months depending on usage โ we sell refill spray in our accessories section.
Email us at info@aleefaswim.com or visit our Contact Us page. We typically respond within 24 hours on business days.